Shipping policy
Processing
Orders placed before 14:00 EET on a working day are packed the same day. Everything else goes out the next working day. We do not dispatch on Sundays or Lithuanian public holidays.
You get two emails. The first confirms the order and carries your order number. The second is sent the moment the parcel leaves the warehouse and carries the tracking number.
Delivery times and cost
| Destination | Delivery after dispatch | Cost |
|---|---|---|
| United States | 5 to 9 working days | Free |
| Canada | 6 to 11 working days | Free |
| European Union | 2 to 5 working days | Free |
| United Kingdom, Switzerland, Norway | 3 to 7 working days | Free |
| Australia and New Zealand | 7 to 14 working days | Free |
| Rest of the world | 7 to 16 working days | Calculated at checkout |
These are working days, so weekends and public holidays are not counted. They are carrier estimates, not guarantees. Peak season, customs inspections and weather can add a few days.
Duties and taxes
Nothing extra at the door
Prices at checkout include any import duty and tax that applies to your delivery country. The carrier does not collect anything on arrival. If you are ever asked to pay an import charge on a SEVYN parcel, send us the paperwork and we settle it.
Tracking
Tracking goes live within 24 hours of dispatch. Until the carrier scans the parcel into its network the link can look empty, which is normal on the first day. If tracking has not moved for 5 working days, email sevyn@support.com with your order number and we chase the carrier.
Address problems
We ship to the address you enter at checkout, so check it before you pay, including the apartment number. If you spot a mistake, email us straight away and we will correct it if the parcel has not yet been handed to the carrier.
If a parcel comes back to us because the address was wrong or nobody collected it from the pickup point, we contact you and reship it once at no cost. A second reship after another failed delivery is charged at the carrier rate.
We do not ship to PO boxes or to freight forwarders.
Lost or damaged parcels
If tracking says delivered and the parcel is not there, check with neighbours and your building reception first, then email us within 7 days. We open a case with the carrier and, if the parcel is not found, send a replacement or refund you in full.
If the box arrives crushed or the contents are damaged, photograph the box and the item and email us within 14 days of delivery. A replacement goes out without you returning anything, unless we ask.
Split orders
Orders with several items can arrive in more than one parcel, each with its own tracking number. You are not charged twice.
Talk to a person
MB Alza Grupe, Kriviu g. 5, Vilnius, Lithuania.
Email sevyn@support.com
Monday to Saturday, 09:00 to 18:00 EET.